Customer Experience Survey

The City of Sonoma is committed to providing excellent customer service in every interaction — whether you’re applying for a permit, completing a building inspection, paying a utility bill, or simply contacting City staff for information or assistance.

Please take a few minutes to share your experience using the form below. Your feedback helps us understand what’s working well and where we can improve the services we provide to our community.

If you know which City department or service your feedback relates to, please let us know — it helps us direct your comments to the right team.

Providing your contact information is optional, but it may help us follow up if we need clarification or additional details.