What can I expect when my water meter is replaced?

Generally, meters will be replaced during standard working hours which are Monday through Friday from 8:00 a.m. to 5:00 p.m. You will receive advance notice to confirm the date of your scheduled replacement. You do not need to be home when your meter is being replaced. On your scheduled replacement day:

• A Concord Utility Services installer will knock on the door to inform occupants of the water shut-off immediately before starting the work.
• Water service for most residential properties will be temporarily shut off for about 30 minutes to replace the meter. Water for commercial services may be shut off for up to one hour.
• After the meter replacement is completed, a door hanger will be left to confirm the meter replacement was completed and the water service turned back on. The notice will also have contact information should you require any additional assistance.

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