Drought is Here - A mandatory 20% reduction in water use is currently in effect for City of Sonoma Water Customers.

What happens after I file a complaint?

The complaint is received, reviewed and assigned to a supervisor for further investigation. If the supervisor is able to resolve the complaint after examining all the facts and circumstances, you will be notified.

If the complaint requires further review, it will be forwarded to the Administration Division Captain for a formal recommendation and then to the affected division’s Assistant Sheriff for a final determination. You will be notified in writing the disposition of the complaint.

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