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What to do in an Emergency if Cellular Phone Service is Disrupted or Unavailable

Posted on October 8, 2019


In the event that cell phone service is disrupted during the upcoming PG&E Public Safety Power Shutoff (PSPS):

  • Find a neighbor with a landline.
  • If it needs charging, visit the charging station at the Sonoma Veterans Memorial Hall, 126 1st Street West between 8:00 AM – 6:00 PM.
  • For PSPS updates, visit City Hall, Sonoma Valley Visitors Bureau, or Sonoma Veterans Memorial Hall. Printed material will be available.
  • If you are having a medical emergency, go to the Sonoma Valley Hospital Emergency Room, 347 Andrieux Street.
  • If you are having a public safety emergency, go to the Police Department, 175 First Street West. The Police Department will be open during normal business hours. Outside of normal business hours, there is an accessible phone.
  • Go to your local firehouse to report an emergency. Sonoma Valley Fire & Rescue Authority firehouses will be open during normal business hours. Outside of normal business hours, there is an accessible phone outside that connects to dispatch.
    • Firehouse Addresses:
      • Station #1 – 630 2nd St W, Sonoma, CA 95476
      • Station #2 – 877 Center St, Sonoma, CA 95476
      • Station #3 – 1 Agua Caliente Rd W, Sonoma, CA 95476
      • Station #4 – 18798 Prospect Dr, Sonoma, CA 95476
      • Station #5 – 13445 Arnold Drive, Glen Ellen, CA
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