Drought is Here - A mandatory 20% reduction in water use is currently in effect for City of Sonoma Water Customers.

When to Call 211 and 911

Posted on October 24, 2019


211 Sonoma County is connecting people to health information, social services and referrals through a comprehensive resource database. Turn to 211 for information and support—whether financial, domestic, health or disaster-related. 211 is a free, confidential referral and information helpline and website that connects people of all ages and from all communities to the essential health and human services they need, 24 hours a day, seven days a week.

211 can be accessed by phone or computer. You can call 211, text your zip code to 898-211, or go to 211sonoma.org. A toll-free call to 211 connects you to a community resource specialist in your area who can put you in touch with local organizations that provide critical services that can improve—and save—lives.

211 911 infographicYou’ll find information about: 

  • supplemental food and nutrition programs
  • shelter and housing options and utility assistance
  • emergency information and disaster relief
  • employment and education opportunities
  • services for veterans
  • health care, vaccination, and health epidemic information
  • addiction prevention and rehabilitation programs
  • reentry help for ex-offenders
  • support groups for individuals with mental illnesses or special needs
  • a safe, confidential path out of physical and/or emotional domestic abuse

Whether in times of natural disaster or personal crisis, 211 is committed to being the first, most essential resource to anyone who needs help.

Don’t know whether to call 911 or 211?

Call 911 for an immediate response from police, fire department, or emergency medical service teams, for crimes happening now, suspicious activity, and life-threatening emergencies.

Call 211 to find resources on non-emergency event information like community resource center locations, power shutoff area updates, and other social services.

Close window