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Yes. The cellular transmitters used for each meter are required to meet Federal Communications Commission (FCC) Radio Frequency limits. The signals used to transmit data from meters are much weaker than those from many everyday devices, such as cell phones, wireless internet routers, and baby monitors. In addition to being very low power, the meters...

Installation of the AMI meter upgrade is being funded through current rates. After the upgrade, you might see an increase because the new meters record consumption more accurately than the old meters. As water meters age, they tend to run slower and may not measure all the water going through them. Many of the existing...

The AMI project includes developing a customer portal to access your water usage information and to send you alerts of high usage and potential leaks. This platform will be available in December 2024. More detailed information will be provided when the system is ready for your use.

Concord Utility Services is the contractor who will be performing the field work on this AMI project, including the pre-installation audit and water meter replacement. Concord will use their own vehicles which will have their company logo, and all field staff will have uniforms and identification badges. Concord personnel will never ask you for personal...

You’ll receive a postcard or letter at your home or business informing you about the installation several weeks in advance.

Generally, meters will be replaced during standard working hours which are Monday through Friday from 8:00 a.m. to 5:00 p.m. You will receive advance notice to confirm the date of your scheduled replacement. You do not need to be home when your meter is being replaced. On your scheduled replacement day: • A Concord Utility...