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FAQ Topic: Public Safety

What happens if I file a false criminal complaint?

We invite citizens to bring their concerns regarding law enforcement practices and services to our attention, however, anyone who alleges that a crime was committed and reports that to a peace officer, knowing the report to be false, could be charged with a misdemeanor.

What happens after I file a complaint?

The complaint is received, reviewed and assigned to a supervisor for further investigation. If the supervisor is able to resolve the complaint after examining all the facts and circumstances, you will be notified. If the complaint requires further review, it will be forwarded to the Administration Division Captain for a formal recommendation and then to … Continued

When can a complaint be made?

A complaint may be made 24 hours a day. After normal business hours, a personnel complaint may be registered with any supervisor or the on-duty Watch Commander, or by calling (707) 565-2650.

How can a personnel complaint be made?

A complaint may be made by telephone, by mail, or in person. The complaint may be made at the Sonoma County Sheriff’s Office or another mutually convenient location. The Sheriff’s Office is primarily interested in learning of your concerns about law enforcement conduct or a need for improvement in our delivery of services.

Will I have to testify if I make a complaint?

A complainant does not normally have to testify in any formal hearing. During the investigation you, along with all witnesses, may be questioned concerning the incident. It is essential to any investigation to ask all pertinent questions and obtain factual information. Once an investigation is concluded, a disposition will be determined. Employees of the Sonoma … Continued

Who can make a complaint?

A personnel complaint may be made by anyone. However, if the complainant is under the age of 18, we require that the complainant be accompanied by a parent or an adult.

What is a citizen’s complaint?

A citizen’s complaint is your opportunity to address whatever issue or concern you may have about a Sheriff’s Office member’s performance. You can make a complaint about anything that concerns you. It will be taken seriously and handled appropriately by supervisory staff.

What is 2-1-1 Sonoma County? (also known as 211)

2-1-1 (or 211) is a free service that connects community members to information about a wide range of critical health and human services available in their community.  2-1-1 Sonoma County is available 24 hours a day, 7 days a week. 2-1-1 utilizes both bilingual Call Specialists and a phone-based translation service to offer 2-1-1 information … Continued

What if I will need electricity and battery-dependent Assistive Technology or Medical Devices during a power shutoff?

It is important to plan ahead. Update your contact information with PG&E at pge.com/mywildfirealerts or call 1-866-743-6589. If you use a medical or life support device to treat ongoing medical conditions, apply for PG&E’s Medical Baseline Program. If you qualify, you’ll receive a lower rate on your monthly energy bill and receive extra notifications in advance … Continued

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