Drought is Here - A mandatory 20% reduction in water use is currently in effect for City of Sonoma Water Customers.

FAQ Topic: Extended Power Outages

What is 2-1-1 Sonoma County? (also known as 211)

2-1-1 (or 211) is a free service that connects community members to information about a wide range of critical health and human services available in their community.  2-1-1 Sonoma County is available 24 hours a day, 7 days a week. 2-1-1 utilizes both bilingual Call Specialists and a phone-based translation service to offer 2-1-1 information … Continued

What if I will need electricity and battery-dependent Assistive Technology or Medical Devices during a power shutoff?

It is important to plan ahead. Update your contact information with PG&E at pge.com/mywildfirealerts or call 1-866-743-6589. If you use a medical or life support device to treat ongoing medical conditions, apply for PG&E’s Medical Baseline Program. If you qualify, you’ll receive a lower rate on your monthly energy bill and receive extra notifications in advance … Continued

What should I do to prepare for a power outage?

Among the questions to consider in preparing for an extended power outage: How will I receive warnings and alerts about planned power outages?  When possible, PG&E will notify customers in advance of a possible Public Safety Power Shutoff.  Register for PG&E’s Wildfire Safety Shutoff Alerts.  Links to PG&E “look-up” resources on possible/current outages can be … Continued

What is a Public Safety Power Shutoff (PSPS)?

Pacific Gas and Electric Company (PG&E) is expanding its Community Wildfire Safety Program. This includes proactively turning off electric power for safety (Public Safety Power Shutoff) when extreme fire danger conditions are forecasted, to help reduce the likelihood of an ignition.  Learn more about Public Safety Power Shutoffs (PSPS) at prepareforpowerdown.com.

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