Start or Stop Water Service

Customers requesting new water service must complete the online Water Service Request Form.

Deposits: New residential customers (including renters, agents, and lessees) are required to make a $150 deposit with the application.

• The deposit will be held for two years of service with no delinquencies, shutoffs, or returned checks.
• After two years without issues, the deposit will be credited directly to the account.
• If service is terminated before that time, the deposit will be applied to the final bill.

Processing Time: New service can normally be initiated within 24 hours of receipt of a completed form and deposit. Please note: We do not start water service on Fridays, Saturdays, Sundays or Major Holidays.

Payment Options: The City of Sonoma accepts credit and debit card payments.

Customers wishing to discontinue water service must submit a Water Service Request Form.

City staff will make every effort to terminate service on the requested date. Please note:

• We do not stop water service on Fridays, Saturdays, Sundays or Major Holidays.
• Following disconnection, a final bill will be mailed to the forwarding address.