The Finance Department is responsible for meter reading and billing services for the 5,000 Water utility customers. The department bills customers every month. Utility billing rates are set annually by the City Council at a Public Hearing during the month of September, with any rate increases effective the following February.
Questions About Billing or Service
- Visit us at City Hall, No. 1 the Plaza, Sonoma
- Call the Water Department: (707) 933-2244 or (707) 933-2237
- Call City Hall: (707) 938-3681
- Send a Fax: (707) 933-2246
After hours emergency call Police Department Dispatch at (707) 996-3601. Dispatch (handled through the Sonoma County Sheriff's Office) will contact a City utility staff member to report the emergency.
Bills are due upon receipt and must be paid within 20 days from the billing date. Bills are payable in cash at City Hall, by check, or online. FAILURE TO RECEIVE A BILL DOES NOT EXCUSE PENALITIES OR SERVICE DISCONNECTION. Postmarks will not be accepted as the payment receipt date. Payments received after 4:00 P.M. will be posted the following business day. If you are unable to pay this bill within the required time frame, you must contact the City Water Department during regular service hours prior to the due date. A service charge is included on all accounts based on meter size and is a fixed charge. This fee covers costs of maintaining the City's water system.
- Delinquent Fee $23
- Turnoff for non-payment $87
- Returned checks $28
Customers are responsible for their account until the City is notified to stop service. Until such notice has been made, the premises shall be deemed occupied by the customer and late fees and payment liability continues.
Water meters are the property of the City. An 18” meter box clearance must be maintained on each side for City access.
Report Service Problems
For service questions, to report a leak, or water quality issues, please call (707) 938-3681 for immediate assistance during normal business hours.
To report a water leak outside normal business hours, please call the Sonoma Police Department dispatch (handled through the Sonoma County Sheriff's office) at (707) 996-3601. They will contact a City utility staff member to report the emergency.
Wastewater collection and treatment services in Sonoma are provided by the Sonoma Valley County Sanitation District. For sewer connection hook-up or service information please contact the Sonoma Valley County Sanitation District.
Water Service for Unincorporated Sonoma Valley
Water customers located in the unincorporated areas of Sonoma Valley (outside the City limits) should contact Valley of the Moon Water District or call (707) 996-1037 for water services.