Utility Services

The Finance Department is responsible for meter reading and billing services for the 5,000 Water utility customers. The department bills customers every month. See current water rates for City of Sonoma customers.

For more information about the City of Sonoma Water Supply and Distribution System, please visit the Water Division page.

How do I pay my water bill?

There are several ways to pay your water bill: online, by mail, or in-person at City Hall during regular business hours. We are able to take cash, check, money order, and/or credit card at City Hall.

Pay online with On-line BillPay

Pay via mail or drop-off your payment to

City of Sonoma
No. 1, The Plaz
Sonoma, CA 95476

For more information about utility billing, please visit our Utility Services page.

 

How do I report a water leak?

For water service questions, to report a leak, or water quality issues, please call (707) 938-3681 for immediate assistance during normal business hours. To report a water leak outside normal business hours, please call the Sonoma Police Department dispatch (handled through the Sonoma County Sheriff’s office) at (707) 996-3601. They will contact a City utility staff member to report the emergency.

How do I start water service?

To start water service, complete the City of Sonoma’s online Water Service Request Form. New residential customers (including renters, agents, and lessees) are required to provide a $150 deposit, which will be held for two years of service without delinquencies. After that period, the deposit will be credited to your account, or applied to the final bill if service is terminated earlier.

New service can normally be initiated within 24 hours of receipt of completed form and deposit.

If you need assistance with the form, please contact the Water Department via email at water@sonomacity.org or calling (707) 933-2244 or (707) 938-3681.

How do I stop my water service?

To stop water service, complete the City of Sonoma’s online Water Service Request Form.

Service cannot be disconnected on weekends or holidays. After disconnection, a final bill will be sent to the forwarding address provided.

If you need assistance with the form, please contact the Water Department via email at water@sonomacity.org or calling (707) 933-2244 or (707) 938-3681.

Questions About Billing or Service

  • Visit us at City Hall, No. 1 the Plaza, Sonoma
  • Call the Water Department: (707) 933-2244
  • Email us: water@sonomacity.org
  • Send a Fax: (707) 933-3934

After hours emergency call Police Department Dispatch at (707) 996-3601. Dispatch (handled through the Sonoma County Sheriff's Office) will contact a City utility staff member to report the emergency.

Customer Responsibilities

Bills are due upon receipt and must be paid within 20 days from the billing date. Bills are payable in cash or credit/debit card at City Hall, by check, or online. FAILURE TO RECEIVE A BILL DOES NOT EXCUSE PENALTIES OR SERVICE DISCONNECTION. Postmarks will not be accepted as the payment receipt date. Payments received after 4:00 P.M. will be posted the following business day. If you are unable to pay this bill within the required time frame, you must contact the City Water Department during regular service hours prior to the due date. A service charge is included on all accounts based on meter size and is a fixed charge. This fee covers costs of maintaining the City's water system.

Additional fees:

  • Delinquent Fee $27
  • Turnoff for non-payment $114
  • Returned checks $25

Customers are responsible for their account until the City is notified to stop service. Until such notice has been made, the premises shall be deemed occupied by the customer and late fees and payment liability continues.

Water meters are the property of the City. An 18” meter box clearance must be maintained on each side for City access.

Report Service Problems

For service questions, to report a leak, or water quality issues, please call (707) 933-2244 for immediate assistance during normal business hours.

To report a water leak outside normal business hours, please call the Sonoma Police Department dispatch (handled through the Sonoma County Sheriff's office) at (707) 996-3601. They will contact a City utility staff member to report the emergency.

Sewer Services

Wastewater collection and treatment services in Sonoma are provided by the Sonoma Valley County Sanitation District.  For sewer connection hook-up or service information please contact the Sonoma Valley  County Sanitation District.

Water Service for Unincorporated Sonoma Valley

Water customers located in the unincorporated areas of Sonoma Valley (outside the City limits) should contact Valley of the Moon Water District  or call (707) 996-1037 for water services.

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